State Farm® Insurance Agent Joe Wilson

"I had an absolute horrible experience with this team. After months of back and forth, poor communication and non-submission of documents I was told over email there was “an increase in my premium”. After calling in to find out the news I was told the policy premium went up over 2x. I cancelled and am with another company. This is some of the worst service I have ever received. I would strongly advise staying clear of this location, there are much better agents out there. UPDATE: upon the policy fully cancelling State Farm has issued me a refund of ~$550 instead of the over $2,000 I am due. This is because they are calculating the refund amount off the new higher premium that I never agreed to pay. A VERY shady practice, and the customer service from Joe's team was absolutely non-existent. I have had to deal with them and the underwriters through escalations with the corporate office. Even the corporate office said multiple times my agent should be handling this directly by having conversations with the underwriter. Very early in the process this was one of the worst customer service experiences I have had, at this point it is simply hard to believe that a business could care so little."

"I finally reached that moment in life where I needed to buckle down and get more focused on long term insurance needs, retirement planning and having the proper amount of life insurance to cover the needs of my family. Joe Wilson educated me and opened my eyes to options that were more affordable than I thought possible. Every time I call the office Everyone is so friendly and knowledgeable. I have moved my whole family to the office for car, home, business and pet insurance. Peace of mind x 1000000"

"Horrible customer service from the start. They forgot to ask for documents when I transferred to them and was only notified because I visited in person for another policy of mine that was unrelated. So glad I switched to another agent who has been much better in how they treat their customers with multiple policies and understanding of military family. I initially picked this location thinking they’ll be great based on previous reviews but was sorely wrong."

"David at this office is the best! He's always ready and able to answer any and all questions. I've gotten multiple policies through him and he always makes it super easy and seamless. David helps you make an informed decision without trying to sell you things you don't need. I def recommend!"